Showing posts tagged with: CQC
The health and care regulator for England has yet to win the public's confidence, according to a report by a committee of MPs.
The Care Quality Commission (CQC) was only created in 2009 but has been under fire virtually ever since.
The House of Commons' Health Select Committee said the CQC had still failed to grasp its primary role to ensure patient safety.
To read the full article click here.
Seventeen NHS hospitals are among 26 healthcare providers in England failing to operate with safe staffing levels, the Care Quality Commission has said.
The health watchdog issued the hospitals with warnings in November, after carrying out inspections.
About 16% of hospitals failed to come up to the necessary levels.
To read more click here.
A CQC unannounced inspection arrived at the doors of Routes Healthcare yesterday. Whilst one is always nervous of an inspection, Routes Healthcare always welcome the input of a fresh pair of eyes to identify what can be changed in order to meet with our ethos of excellence in all we do.
We are awaiting the draft report, but we were advised that the Inspector has no worries or concerns and is really impressed with the systems and the team. A couple of minor recommendations were made to help us with our continuous improvement programme, so we are all delighted. Well Done to the team for all their hard work and conscientious efforts to deliver excellence in care.
To read more about Routes Healthcare CQC reports click here.
A report has been issued showing that 75% of Homecare providers deliver and meet all the standards required. It is unfortunate that the media have highlighted the 25% that do not.
Clearly this is unacceptable and CQC thankfully are focused on addressing and raising standards. Our unannounced inspection last week is a great example of CQC’s ability to walk in off the street and demand to see what is happening. I believe that most organisations want to deliver excellent care and Routes Healthcare as a provider of Nurses, Care Assistants and Child Care Professionals, strive for this every day. All you need to do is view our testimonials to see this.
The report however, is a great opportunity to highlight the need for on-going improvement, something we also support and our commitment to training is clear for all to see.
I am proud to say that Routes Healthcare sit in the 75% of providers that do meet and exceed the standards required.
To read more about CQC and Routes click here.
To read the full article click here.
Please find extracts from the report following CQC's unannounced visit:
As part of our inspection we spoke with the relatives of people who use the service and
with healthcare teams who commission services from the agency.
People told us; "It's an excellent service", "We couldn't have coped without them", "They
listen to me", "The manager is prompt in responding to any issues or questions" and
Comments received from healthcare teams were also very complimentary about the
service provided. These included; "The majority of the patients we commission care for are
approaching the end of their life and they [the agency] respond quickly, efficiently and
flexibly to our patients needs", "The manager is highly professional in her approach" and
"They are always able to provide skilled competent carers".
During our visit we saw that policies and procedures were in place to promote the safety
and protection of people. These included information about safeguarding adults and
children, whistle blowing and confidentiality.
We looked at a sample of staff files to see what training had been offered to staff in
relation to the protection of vulnerable adults and children. We saw that safeguarding
adults training was included in the induction training completed by all staff. We were also
told that training in child protection procedures had been undertaken several days prior to
As part of this inspection we spoke with staff. We asked them to tell us what they would do
if an allegation of abuse was made to them, or if they suspected that abuse had occurred.
What they told us confirmed that they had an understanding of what action should to be
taken to ensure people's safety.
The manager showed us a complaints log where issues had been brought to her attention.
Information showed that these had been investigated and the complainant had received a
response detailing the findings. We were not aware of any issues or concerns about the
We were also shown 'thank you' cards, which had been received by the agency from
people complimenting them about the service provided. Some of the comments included;
"Wonderful job and incredible kindness", "They [the staff] treated my relative with the
respect they deserved" and "They [the staff] gave me peace of mind".
People spoken with as part of our inspection knew who to speak with if they had any
issues or concerns and felt confident any issues would be addressed promptly.
A healthcare professional also said; "Any isolated incidence of concern are dealt with
promptly ensuring any quality issues are addressed immediately" and "I have no concerns
about using this company".
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