Are you looking for a rewarding job where you can make a difference to people’s lives? Well then, being a Complex Care Coordinator might be the route for you! You will play a pivotal role of scheduling and coordinating care visits to ensure our clients receive the best quality care when they need it.
Your typical day to day will include:
- Co-ordinating the delivery of care using our care scheduling system
- Adapting to changes in schedules, including staff availability and new clients
- Ensuring that healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.
- Working together with your Service Manager and Complex Case Managers to deliver a high-quality care service
- Maintain regular client contact, and ensure person centred care is delivered to clients
- Record all concerns, complaints, and compliments.
- Manage on-call duties on a rotating basis
Your Journey With Routes:
We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.
- Centralised support teams to help keep things running smoothly in the background. HR, Payroll, Quality and Marketing to name but a few.
- Support to enhance your learning, NMC revalidation and regular supervision. We have a network of clinical experience for support.
- Our in-house recruitment team to make sure you have the staff you need. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
- Routes Academy, which not only means the team is highly trained, but both you and our healthcare workers have opportunities to progress your careers and develop
- We recently rolled out Digital Care Plans, making our operations more efficient
- Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs
- Wellbeing and financial support with our Employee Assistance Program (EAP)
- 25 days holiday, additional bank holiday leave plus an extra day off for your birthday
- Saving for future-you with our Pension Scheme
- A competitive salary plus an attractive bonus package based on service performance
- A fun, friendly and supportive workplace (we have many great personalities!)
At Routes Healthcare, HOME is where the heart is. Our values of being Heartfelt, Open, Meaningful, and Empowering guide everything we do. We're not just providing care – we're creating connections that transform lives.
Ready to start a career that makes a meaningful difference every single day?
What We're Looking For:
If you think this sounds like the role for you, here's what we're looking for:
- Someone passionate about putting people first
- Organisational & time management skills
- An understanding of CQC regulations
- Superb communication skills, with the ability to coordinate a team of healthcare workers
- An NVQ in Health and Social Care would be a big bonus
- Be willing to participate in on call duties
