Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in the North West. This is your chance to make a profound impact on the lives of those who need it most.
Key Responsibilities of This Role:
As our new Service Manager, you will be the driving force behind our commitment to excellence. You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person-centred care. Your leadership will be the cornerstone of our mission to build a community where both clients and care workers thrive.
- To oversee complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically
- Drive a team of nurse and case managers co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice
- Upholding high standards in care and prioritising a person-centred approach
- Prioritising individual wellbeing in our care practices
- Being a responsive advocate for complaints and safeguarding, and encouraging improvement
This could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you!
Your Journey With Routes:
We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.
- Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
- Our in-house recruitment team to make sure you have the staff you need. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
- Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop
- Being able to collaborate with our Senior Leadership Team - receiving their support, but also being able to speak up on important matters
- We recently rolled out Digital Care Plans, making our operations more efficient
- Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs
At Routes Healthcare, HOME is where the heart is. Our values of being Heartfelt, Open, Meaningful, and Empowering guide everything we do. We're not just providing care – we're creating connections that transform lives.
Ready to start a career that makes a meaningful difference every single day?
What We're Looking For:
If you think this sounds like the role for you, here's what we're looking for:
- Someone passionate about putting people first
- Organisational & time management skills
- Experience of managing a team of healthcare professionals such as case managers and registered nurses
- You'll be a motivated self-starter with an enthusiastic approach
- Experience in upholding compliance in-line with CQC regulations and industry legislation such as Health and Social Care Act and Care Standards Act and hold a CQC registration
- Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis in the community
- Extensive expereince in multi-site management
- You will need to be a driver with access to your own car for work and be comfortable driving accross the regions
