Make yourself at home with Routes Healthcare
At Routes, HOME isn't just a place - it's how we care for the people we support and how we work together as a team. Our HOME values - Heartfelt, Open, Meaningful, Empowering - are the principles that have shaped Routes.
These four values guide everything we do, from the care we deliver to how we treat each other every single day. Whether you're supporting someone in their own home, coordinating care packages, or working behind the scenes, these values connect us all.
Heartfelt
Genuine care and real connections - not just with the people we support, but with each other. Showing up with compassion, empathy, and emotional investment in your colleagues and the work we do together.
What it looks like for you:
- Managers who remember you've got a family event coming up and ask how it went
- A culture where it's okay to care about each other, not just tick boxes
- Team members who celebrate your successes and support you through challenges
- Recognition when you've gone above and beyond - Hearts of Our HOME awards that actually mean something
- Working somewhere that understands care work is emotional, and that's okay
- Feeling valued as a person, not just a staff number
Open
Honesty, transparency, and clear communication. No corporate spin or unrealistic promises - just straight talking about what the job involves, how you're doing, and where you can grow.
What it looks like for you:
- Upfront in recruitment about the challenges of care work as well as the rewards
- Clear expectations about your role - we tell you what it really involves
- Open-door management where you can raise concerns without fear
- Honest feedback that helps you develop, not just annual tick-box reviews
- Transparent about pay, progression opportunities, and how to get there
- Admitting when we've got things wrong and working together to fix them
- Regular supervision that's actually useful, not just a formality
- Knowing where you stand and what's expected
Meaningful
Work that genuinely matters. Every shift has purpose, every role makes a tangible difference, and you can see how your contribution impacts real lives.
What it looks like for you:
- Seeing the direct impact of your work every single day
- Building relationships that matter, not just completing tasks
- Knowing your role - whether hands-on care or behind the scenes - genuinely helps someone
- Work that you're proud to tell people about
- Coming home knowing you made someone's day better, safer, or more comfortable
- Understanding how your piece fits into the bigger picture
- Feeling like what you do actually counts for something
- Purpose that gets you out of bed on tough days
Empowering
Giving you the tools, confidence, and support to develop your capabilities and reach your potential. Whether you're new to care or experienced, we'll back you to grow in whichever direction feels right for you.
What it looks like for you:
- Award-winning Routes Academy training that develops real skills, not just box-ticking
- Support to grow in whichever direction you want - clinical, leadership, or specialist areas
- Managers who back you to try new things and develop
- Trust to make decisions in your role without constant oversight
- Access to qualifications and genuine career progression
- Colleagues who lift you up, not hold you back
- Regular supervision focused on your development and goals
- Opportunities to mentor others once you're experienced
- Being heard when you have ideas or suggestions
Living our values every day
These aren't values we wheel out for staff meetings and forget about. They're how we make decisions, how we treat each other, and how we measure whether we're doing right by our team and the people we support.
When you join Routes, you'll see these values in action:
- In how we welcome and train new team members
- In how supervisors support their staff
- In how we respond when things go wrong
- In how we celebrate when things go brilliantly
- In the everyday choices we make as a team
- In our Hearts of Our HOME recognition scheme
What it's like to be a professional carer
Want to be part of this?
If these values resonate with you - if this is the kind of team you want to be part of - we'd love to hear from you. See what roles we have available, or give us a call on 333 456 1681 to talk about what working at Routes could look like for you.
