We are seeking a passionate and driven Service Development Manager to join our Commercial Team, led by our Commercial Director. This role is critical to ensuring Routes continues to be one of the leading service providers in the North of England.
Your Journey With Routes:
As the face of Routes within the commissioning landscape, you will represent us across a range of key stakeholders, including Local Authorities and the NHS. You’ll develop a deep understanding of the local Integrated Care System (ICS) drives and maintain strong relationships and insights at all levels—Integrated Care Boards (ICBs), Integrated Care Partnerships (ICPs), and beyond.
Your role will involve staying ahead of developments and strategic directions within the local health and social care systems we operate in, ensuring Routes is well-positioned to adapt and thrive. With your knowledge, values, and expertise, you’ll strengthen our presence and influence across the region.
Your core role will include:
- Understanding the local and national health and social care market through research and engagement with Local Authority and the NHS requirements and the current challenges in homecare both complex healthcare and home care
- Be part of the wider team to develop and implement strategic plans to expand customer base.
- Undertake prospecting calls to generate sales leads.
- Identify and pursue new business opportunities.
- Build and maintain strong relationships with commissioners.
- Construct and deliver sales proposals to secure new business.
- Attend sales meetings.
- Collaborate with the wider team to achieve business objectives.
- Working closely with our amazing team of Registered and Service Managers, clinicians, case managers, care coordinators and in house recruitment team
- Supporting projects with the Commercial Director and our Senior Leadership Team
- Having strong attention to detail, ensuring accuracy in all bid documentation
Why Choose Routes Healthcare?
We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients and colleagues.
For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of their care and letting people live the way they choose in the comfort of their home and community
What’s on offer…….
- Wellbeing and financial support with our Employee Assistance Program (EAP)
- 25 days holiday, additional bank holiday leave plus an extra day of for your birthday
- Saving for future-you with our Pension Scheme
- A competitive salary
- A fun, friendly and supportive workplace
At Routes Healthcare, HOME is where the heart is. Our values of being Heartfelt, Open, Meaningful, and Empowering guide everything we do. We're not just providing care – we're creating connections that transform lives.
Ready to start a career that makes a meaningful difference every single day?
What We're Looking For:
- Minimum of 5 years' experience in a business development or account management role. This must be within homcare or complex care
- Proven track record of achieving sales targets and growing client accounts
- Experience in tender writing and bid management processes.
- Familiarity with the UK healthcare system, particularly in the North of England.
- Understanding of healthcare commissioning processes and structures.
Skills/Training:
- Excellent verbal and written communication skills.
- Strong negotiation and influencing abilities.
- Proficient in CRM systems and Microsoft Office suite.
- Analytical skills with the ability to interpret data and market trends.
- Strategic thinking and problem-solving capabilities.
- Presentation and public speaking skills.
