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What is Complex Care?

Specialist Support for People in Their Own Homes

Complex care brings specialist healthcare support into your home when medical needs are significant. It's nurse-led, clinically focused care for people with serious injuries, neurological conditions, or multiple health challenges.


Complex care means healthcare at home, not in a hospital ward. People stay in their own space with familiar things around them, with consistent care teams who understand their needs. For children, this means growing up at home and being part of family life. For adults, it means independence, choice, and control over daily routines.

How can we help?
Call our team

Who Needs Complex Care?

Complex care supports people of all ages living with conditions including:

  • Neurological conditions - acquired brain injury, spinal cord injury, cerebral palsy, stroke, multiple sclerosis, motor neurone disease, Parkinson's disease
  • Respiratory conditions - ventilator dependency, tracheostomy care, chronic respiratory failure
  • Congenital and genetic conditions - complex needs present from birth
  • Learning disabilities with complex health needs - where physical health conditions require clinical support
  • Life-limiting conditions - requiring palliative care alongside medical management
  • Complex medical needs - PEG feeding, stoma care, advanced wound management, complex epilepsy

Who Needs Complex Care?

Complex care supports people of all ages living with conditions including:

  • Neurological conditions - acquired brain injury, spinal cord injury, cerebral palsy, stroke, multiple sclerosis, motor neurone disease, Parkinson's disease
  • Respiratory conditions - ventilator dependency, tracheostomy care, chronic respiratory failure
  • Congenital and genetic conditions - complex needs present from birth
  • Learning disabilities with complex health needs - where physical health conditions require clinical support
  • Life-limiting conditions - requiring palliative care alongside medical management
  • Complex medical needs - PEG feeding, stoma care, advanced wound management, complex epilepsy

What Does Our Complex Care Look Like?

We provide bespoke complex and clinical care packages designed to support your needs. Everything we do is designed to help improve your quality of life and give you the support you need to remain at home, as you choose.

The Team Supporting You

  • Registered nurses and Case Managers design care plans, oversee your overall care package and coordinate with your wider professional network
  • Healthcare assistants and support workers deliver day-to-day care, trained specifically in the procedures and support you need.
  • Complex care coordinators manage rotas, quality checks, and team continuity.
  • The Quality We Provide

    • Registered nurse oversight on every package - clinical expertise leading your care, not just on call
    • Specialist training for your specific condition - whether neurological, respiratory, or complex medical needs
    • Brain Injury Group and BABICM members - independently assessed expertise in brain injury & complex neurological care
    • Monthly clinical reviews as standard - your care plan adapts as your needs change
    • CQC regulated with TDDI registration - meeting the highest standards for complex care provision
    Routes Healthcare referrals team ready to discuss complex care packages for case managers
    Email our team
    Call our team