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What is Complex Care?

Specialised healthcare support that enables independence, delivered with clinical excellence and heartfelt compassion

professional home care services in your area

Specialised support for complex health needs

Complex Care provides advanced, specialised support for individuals with significant or multiple health conditions that require skilled, dedicated care. At Routes Healthcare, we understand that when healthcare needs are complex, the right support makes all the difference to quality of life, wellbeing, and independence.


Complex Care: Professional healthcare in the comfort of home

Complex Care delivers specialised nursing and care support for people with serious injuries, long-term conditions, or multiple health challenges. Unlike standard home care, Complex Care involves higher-level clinical skills, more intensive support, and often continuous care from specifically trained healthcare professionals.


Our approach combines clinical excellence with heartfelt compassion, ensuring you receive exceptional care that enhances your quality of life while maintaining dignity, independence and personal choice.

Who might need Complex Care?

Complex Care supports individuals with:

  • Neurological conditions such as acquired brain injuries, spinal cord injuries, multiple sclerosis, motor neurone disease, or Huntington's disease
  • Respiratory conditions requiring ventilation, tracheostomy care, or oxygen therapy
  • Long-term conditions including complex diabetes, advanced Parkinson's, or multiple co-existing health challenges
  • Post-surgical recovery for complex procedures requiring specialised aftercare
  • End of life care requiring advanced symptom management and support
  • Learning disabilities with additional health complications

Why choose Complex Care with Routes?

  • Stay in your own home rather than in a clinical setting or care facility
  • Receive specialist care from highly trained healthcare professionals
  • Benefit from continuity with a consistent team who understand your specific needs
  • Access tailored support with care plans designed specifically for your unique situation
  • Maintain independence with support that enables rather than restricts
  • Experience peace of mind for you and your family knowing expert care is in place
  • Our Complex Care Services

    Our Complex Care packages are entirely bespoke, carefully designed around individual needs and clinical requirements. They may include:

    Clinical Care

  • Ventilator management
    • Tracheostomy care
    • PEG/RIG feeding
    • Medication administration
    • Stoma care
    • Catheter management
    • Epilepsy management
    • Advanced wound care

    Rehabilitation Support

  • Physiotherapy programme assistance
  • Cognitive rehabilitation support
  • Speech and language therapy reinforcement
  • Occupational therapy goal implementation
  • Mobility assistance and development
  • Daily Living Support

  • Personal care and hygiene
  • Nutritional management
  • Continence care
  • Positioning and pressure area care
  • Overnight monitoring and support
  • Emotional & Social Wellbeing

    • Psychological support
    • Community integration assistance
    • Social activities facilitation
    • Communication support
    • Advocacy and empowerment

    Frequently Asked Questions about Complex Care

    How does Complex Care differ from standard home care?

    Complex Care involves advanced clinical skills, specialised training, and typically more intensive support. While standard home care might focus on personal care and daily living assistance, Complex Care includes higher-level healthcare interventions and medical management.

    Can Complex Care be provided at home?

    Yes, most Complex Care services can be delivered in your own home. Our goal is to enable you to remain in familiar surroundings while receiving the specialised care you need.

    How do you ensure the quality of Complex Care?

    All our Complex Care services are overseen by clinical specialists. We implement rigorous training, regular supervision, detailed documentation, and continuous quality monitoring. Our services are regulated by the Care Quality Commission.

    How quickly can Complex Care be arranged?

    For urgent situations, we can often implement emergency packages within 24-48 hours. More comprehensive, long-term packages typically take 3-7 days to arrange, ensuring proper assessment and team preparation.

    If you or a loved one require Complex Care, we're here to help. Our clinical specialists can discuss your specific needs, answer questions, and guide you through the options available.

    At Routes Healthcare, we combine clinical excellence with heartfelt compassion to deliver exceptional Complex Care that enhances quality of life and wellbeing. Let us help you navigate the complexities of healthcare with confidence and dignity.