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Complex Care
Routes Healthcare

Complex Care at home that understands your journey

When you're living with complex medical conditions, staying at home shouldn't mean compromising on the specialist care you need. Routes complex care combines clinical expertise with compassionate support, enabling you to receive hospital-level care in the comfort and familiarity of your own home.


We understand that managing complex conditions can feel overwhelming. Our approach brings together skilled professionals who understand your medical needs whilst providing the warmth and understanding that makes all the difference to your daily life.

or call our team on 0333 800 1379 

What Is Complex Care?

Complex care is specialised health and social care for individuals with significant medical needs that go beyond traditional home care. It involves managing multiple conditions, treatments, and therapies that require specialist skills, equipment, and trained clinical staff.


Our complex care services allow you to remain in the comfort of your own home while receiving the high-level medical support you need, without requiring hospital stays or residential care.

Why Choose Complex Care at Home?

Receive specialist support whilst remaining in the place that matters most - your home.

We understand that arranging complex care feels daunting when you're already managing challenging medical conditions.

Our process starts with a comprehensive assessment where we understand your medical needs, personal preferences, and family situation. We work with your existing medical team to create seamless care plans.

Call our friendly team:
0333 800 1379

Email us directly:
private@routeshealthcare.com

Get in touch with our team

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What Makes our Complex Care Care Different?

Heartfelt

Behind every complex condition is a person with their own story and dreams. Our specialist carers understand your medical needs whilst taking time to know who you are as an individual.

Open

We believe in clear communication about your condition, treatment options, and care plans. You'll always understand what's happening and why, with honest discussions about your care journey.

Meaningful

Our complex care home care packages focus on what matters most to you - maintaining independence, spending time with family, or pursuing interests that bring joy to your life despite health challenges.

Empowering

Having a complex condition doesn't mean losing control. We support your choices and independence, providing the medical expertise you need whilst enabling you to live life on your terms.

​​You're in Safe Hands

When you choose Routes Healthcare, you're placing your trust in people who genuinely understand complex care. We specialise in managing a broad range of clinical interventions and health conditions, ensuring you can live life on your terms whilst receiving the expert support you need.

Every person we support has a dedicated team built around their unique needs. This includes experienced nurses and case managers, each bringing their own areas of expertise. Together, they create truly personalised care that adapts to your individual circumstances and goals.

As TTTI specialists under CQC registration, we bring specialist expertise to the most complex care needs, enabling you to remain safely at home with the clinical support you deserve.

Our Nurse-led Complex Care Teams are clinically trained to specialist support at home:

Our care professionals combine clinical excellence with genuine compassion. They undergo rigorous training and continuous development to ensure they're equipped with both the technical skills and emotional understanding needed to support your complex health journey. We ensure your team stays current with the latest approved interventions and best practices. 

  • Long-term health conditions (e.g., Multiple Sclerosis, Parkinson’s)
  • Oxygen therapy and SATs monitoring
  • Nebuliser 
  • Enteral feeding
  • Diabetes 
  • Cough assist
  • ​Catheter care
  • ​Bladder and bowel management
  • ​Respiratory conditions requiring ventilation or tracheostomy (Airway Management)
  • ​ABI's
  • ​Spinal Cord Injuries
  • ​Neurological disorders (e.g., Epilepsy, MND)

​Why Choose Complex Care at Home?

Choosing live-in care is a significant decision, and it's natural to have questions about whether it's the right choice for your situation.

Stay in familiar surroundings

Receive specialist medical care whilst remaining in your own home, surrounded by family and the environment you know best.

Early intervention focus

Proactive approach to managing your conditions, helping prevent complications and maintain quality of life.

Expert medical support

Access to specialist clinical interventions and monitoring that might otherwise require extended hospital stays.

Family involvement

Your loved ones can remain closely involved in your care journey whilst having professional support for complex medical needs.

Maintain your independence

Continue making choices about your routines, lifestyle, and care preferences rather than adapting to institutional schedules.

Call our team for to discuss you or your loved ones complex care needs and how we can provide support at home

Is Complex Care at Home Safe?

Safety is our absolute priority. Our clinical and quality governance framework ensures all procedures follow best practices and latest guidelines.

Every care professional receives specialist training for your specific conditions, with ongoing competency assessments and clinical supervision. We maintain robust emergency procedures and direct links to medical professionals when needed.

Many people find complex care at home provides better outcomes than institutional care, with reduced infection risk, more consistent attention, and improved emotional wellbeing from staying home.

Live in care clients happy at home

How we make a difference

We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.

"I would just like to thank you to all the staff that looked after my Dad. They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end."

Janine P

Daughter of Client

"These girls were amazing, not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know. I will never forget their patience and kindness."

Julie J

Daughter of Client

"Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and I will always recommend Routes Healthcare to everybody who is looking for a care company."

Alan D

Client

"My father recently had to start having care at home. I have dealt with Routes for over a month and I have to say they have been really good. Whenever I call the team they are always so nice and helpful. They always work with me and are always willing to help which is a massive positive."

Dahlia B

Daughter of Client

"I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. I have no reservations in recommending Routes Healthcare to other case managers."

Case Manager

Anonymous Review

"We have very good care and service with Routes from both the lovely carers and the management. They look after my mum's needs very well including her challenging little dog!! We are very grateful and very pleased with the service. Thank you"

Helen C

Daughter of Client