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Emergency Care at Home

Emergency Care at Home: When Life Changes Suddenly, We're Here

At Routes, we understand that emergencies don't wait for convenient moments. When sudden illness strikes, family carers become unwell, or unexpected hospital discharge happens, you need immediate professional support that genuinely understands the urgency and fear you're facing.


We respond quickly because we know that when you're calling for emergency care, every hour matters. Our experienced teams can often arrange support within hours, bringing stability and expert care when your world feels upside down.

or call our team on 0333 800 1379 

When Might You Need Emergency Care at Home?

Sudden health deterioration
When conditions change rapidly and you need immediate professional assessment and support at home rather than hospital admission.


Family carer crisis
When the person providing care becomes unwell, injured, or faces their own emergency, leaving vulnerable people without essential support.


Unexpected hospital discharge
When hospitals discharge patients with minimal notice and you need immediate care arrangements at home.

Care provider failure

When existing care arrangements break down suddenly, leaving you without essential daily support.


Post-emergency stabilisation
After ambulance callouts or minor accidents when you need temporary increased support whilst recovering.


Weekend and holiday emergencies
When crises happen outside normal hours and you can't wait until Monday for care arrangements.

Home Care That Fits Around Your Life

Home care visits mean you keep your independence whilst getting the support you need. From helping with daily routines to providing companionship, it's care that adapts to your life, not the other way around.

Whether you need a few hours each week or daily support, we'll listen to what matters most and create a care plan that feels right for you and your family.

Call our friendly team:
0333 800 1379

Email us directly:
private@routeshealthcare.com

Get in touch with our team

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What Makes Routes Emergency Care at Home Different?

Heartfelt

Our carers approach crisis moments with genuine compassion, providing both practical support and emotional reassurance when you need it most.

Open

We communicate clearly about what's possible, what we can arrange immediately, and realistic timescales. No false promises - just honest guidance during difficult moments.

Meaningful

Emergency care prevents situations from spiralling into crisis. Our rapid response creates breathing space that lets families make thoughtful decisions rather than panicked ones.

Empowering

Even during emergencies, you remain in control of decisions about your care. We provide expert guidance and support whilst ensuring you feel confident about the choices you're making.

What Does Emergency Care Include?

Immediate safety assessment

Professional evaluation of the situation and what urgent support is needed to ensure safety and stability.

Essential personal care

Washing, dressing, toileting, and mobility support to maintain dignity during crisis periods.

Medication management

Ensuring medications continue safely, liaising with GPs, and managing complex medication regimens during emergency situations.

Health monitoring

Professional observation and assessment of changing conditions, with immediate communication to medical professionals when needed.

Household stability

Meal preparation, essential shopping, and maintaining basic household functions during emergency periods.

Family communication

Regular updates to family members who may be dealing with their own crisis whilst worrying about their loved one.

Call our team for a free, honest homecare assessment from one of our friendly professionals. No pressure, just clarity

How Quickly Can Emergency Care Start?

  • Same day response - Often within 4-6 hours for urgent situations
  • 24-hour service- Emergency care can begin any time, day or night
  • Immediate assessment- Phone consultation within 30 minutes of your call
  • Flexible duration - From single overnight support to several weeks of emergency care

We understand that when you're calling for emergency care, you're often frightened and under enormous pressure. Our rapid response acknowledges this urgency.

home care clients happy at home

How we make a difference

We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.

"I would just like to thank you to all the staff that looked after my Dad. They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end."

Janine P

Daughter of Client

"These girls were amazing, not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know. I will never forget their patience and kindness."

Julie J

Daughter of Client

"Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and I will always recommend Routes Healthcare to everybody who is looking for a care company."

Alan D

Client

"My father recently had to start having care at home. I have dealt with Routes for over a month and I have to say they have been really good. Whenever I call the team they are always so nice and helpful. They always work with me and are always willing to help which is a massive positive."

Dahlia B

Daughter of Client

"I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. I have no reservations in recommending Routes Healthcare to other case managers."

Case Manager

Anonymous Review

"We have very good care and service with Routes from both the lovely carers and the management. They look after my mum's needs very well including her challenging little dog!! We are very grateful and very pleased with the service. Thank you"

Helen C

Daughter of Client