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Who are Routes Healthcare & how can we help you?

We understand that choosing a care provider for yourself or your loved one is such a personal, intricate decision. You're entrusting a stranger to give you the care you need. We want to make this decision easier for you by showing you who we really are. Here you can find out more about us, our values and the way we work.

Need to talk to somebody?

We'd be more than happy to have a chat one-on-one to reassure you with your concerns, answer any questions you have or offer any advice you may need.

A little bit about us...

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.  

We like to think of Routes as an incredible team of folk from all walks of life, working together with one key thing in common: we all care about making a difference. And that's not just for our clients, but our employees too.

We take a holistic approach to home care services. Alongside our commitment to enhancing the lives of individuals and their loved ones, we also deliver care solutions that support the wider healthcare community. Routes Healthcare proudly collaborates with healthcare partners, including the NHS, to offer specialised services that improves care.

routes R logo with cutout of happy employee and orange overlay
encouraging independence - photo of client and carer cooking in the kitchen

Person-centred care that puts you first

Every person's care needs are unique, which is why we take the time to truly understand you and your situation. Our care plans aren't just documents – they're detailed roadmaps created around your specific needs, preferences, and lifestyle. We believe in building meaningful relationships, matching you with carers who not only have the right skills but who also complement your personality and understand what matters most to you.

Here For You Every Step of the Way

Making decisions about care can feel overwhelming, but you don't have to navigate this journey alone. Our experienced team is here to guide you through your options and help you find the right care solution. We'll take the time to understand your situation, answer your questions, and support you in making informed decisions about your care.
routes healthcare - clinical excellence you can trust

Clinical Excellence You Can Trust

  • Robust clinical governance framework ensuring consistent, high-quality care
  • Qualified nurses conduct thorough care assessments
  • Regular care plan reviews and updates
  • Continuous staff training exceeding industry standards
  • Close collaboration with NHS and social services
routes healthcare - making a difference every day

Making a Difference Every Day

  • Compassionate carers who care about improving lives
  • Understanding of the little things that make you comfortable
  • Focus on building meaningful, long-term relationships
  • Support workers who become trusted companions
  • Attention to personal preferences and daily routines
routes healthcare - your peace of mind matters

Your Peace of Mind Matters

  • 24/7 availability from local care teams
  • Transparent reporting and updates
  • Emergency response protocols in place
  • Seamless coordination with healthcare services
  • Regular quality assurance visits
  • Open, honest communication with families