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Routes Healthcare

Home Care Specialists in Preston & South Ribble

Existing Clients:

01253 420 199
Email our team

New Care Enquiries:

0333 800 1379
Email our team

About Us

We've been supporting families across Preston and South Ribble with compassionate home care services since 2009. Our Preston-based team knows the area well, understands the local healthcare services, and brings professional care and support to your own door.


Whether you need specialist care, companionship, or live-in support - we deliver every service with genuine warmth and respect for your individual needs. We're here to help you live the life you choose, with the dignity you deserve, in your own home.


  • Areas we cover include: Preston, Fulwood, Ribbleton, Deepdale, Ashton-on-Ribble, Lea, Ingol, Cottam, Penwortham, Walton-le-Dale, Lostock Hall, Bamber Bridge, Higher Walton, Samlesbury, Longton, Hutton, New Longton, Leyland, Farington, Farington Moss, Moss Side, Much Hoole, Little Hoole, Coupe Green, Whitestake
  • Postcodes we serve:PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR25, PR26

Office F1, Preston Technology Centre, Marsh Ln, Preston PR1 8UQ

How we make a difference

We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.

"I would just like to thank you to all the staff that looked after my Dad. They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end."

Janine P

Daughter of Client

"These girls were amazing, not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know. I will never forget their patience and kindness."

Julie J

Daughter of Client

"Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and I will always recommend Routes Healthcare to everybody who is looking for a care company."

Alan D

Client

"My father recently had to start having care at home. I have dealt with Routes for over a month and I have to say they have been really good. Whenever I call the team they are always so nice and helpful. They always work with me and are always willing to help which is a massive positive."

Dahlia B

Daughter of Client

"I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. I have no reservations in recommending Routes Healthcare to other case managers."

Case Manager

Anonymous Review

"We have very good care and service with Routes from both the lovely carers and the management. They look after my mum's needs very well including her challenging little dog!! We are very grateful and very pleased with the service. Thank you"

Helen C

Daughter of Client

​​How Routes Can SupportYour Loved One in Preston and South Ribble

We can support you or your loved one to continue living in the comfort of your own home in Preston with tailored care. Our support covers personal care, companionship, medication reminders, dementia care, and live-in care.

​​Home Care Visits

Whether you need a bit of help in the morning, someone to pop in at lunchtime, or support settling in for the evening - our visiting care adapts around your life. Visits last from 30 minutes to several hours, as often as you need.


What we help with:

  • Personal care (washing, dressing, toileting)
  • Medication reminders
  • Meal preparation and support with eating
  • Light housework and laundry
  • Companionship and conversation
  • Getting out and about

Respite Care

Planned breaks for family carers who need time to rest, go on holiday, or attend to other commitments. Short-term home care support that keeps your loved one comfortable at home while you recharge.


Live-In Care

One dedicated carer living in the home, providing round-the-clock support. Ideal for when someone lives alone and needs consistent company and care, giving everyone peace of mind.


End-of-Life Care

Compassionate end of life care at home, offering comfort, support and dignity when you need it most. Our team provides palliative care support, working closely with your local healthcare teams.


Why choose Routes for care in Preston & South Ribble?

We've been supporting families across the North of England since 2009. Our team, based in Preston, serves families across Preston and South Ribble. The team knows the area, understands the local healthcare services, and brings the high standards you'd expect from a CQC regulated provider.

Supporting Your Independence

We're here to help you stay independent in your own home: making your own choices, retaining your usual routines, and living life your way. Our home care focuses on keeping you as independent as possible, with you involved in every decision.

Experienced Care Team 

Our local carers are trained to support you with everything from personal care to medication reminders. All our carers are directly employed and fully vetted to give you peace of mind.

Transparent & Trustworthy

Clear pricing for your home care service -  no hidden fees. We're straightforward about what your care involves and what it costs. You'll always know where you stand with us.

Providing Home Care in Preston & Surrounding Areas

We provide home care across Preston and South Ribble because we understand that staying in your own community matters. Whether you live in Preston city centre, Penwortham, Leyland, or the surrounding towns and villages, our team is here to support you where you feel most at home.


We serve families throughout:

Home care in Preston city centre

Supporting families in Deepdale, Avenham, Frenchwood and nearby communities

South Preston & Penwortham care services

Bringing support to Penwortham, Broad Oak, Middleforth Green, and surrounding areas

Care at home in North Preston

Fulwood, Sharoe Green, Cottam, and neighbouring communities

East Preston support

Helping families in Ribbleton, Fishwick, Callon and nearby areas

West Preston home care

Supporting families in Ingol, Ashton-on-Ribble, Lea, and surrounding areas

South Ribble care services

Providing home care in Bamber Bridge, Lostock Hall, Walton-le-Dale, Farington and Leyland

Our carers live and work in these communities too. We understand the local area, the challenges families face, and what it means to receive care that feels right for your situation. Whether you need support for a few hours or round-the-clock care, we’re here to help you stay where you belong.

Call our team for a free, honest homecare assessment from one of our friendly professionals

How We Work with Your Family

We don't show up with a pre-written care plan. Every family is different, every situation is different. Here's how we figure out what would actually help support your loved one - beginning with the very first conversation.

1. Have a chat with us

Ring our enquiry team for a conversation about what's happening and whether home care could help.

If you need care urgently, we can usually arrange an assessment within 24-48 hours across Preston and South Ribble to get you the care you need without delay.

2. We visit for a free assessment

A member from our local team will visit you at your home (or your loved ones home). The care assessment takes about 30 minutes to an hour, and it's more of a two-sided conversation, not a sales pitch from us! 

During your care assessment, we'll talk about:

  • What help your loved one needs right now
  • What matters most to them about staying at home
  • What would give you peace of mind as a family
  • Home care options that might work - visiting care, live-in care, maybe respite

If you decide home care isn't right after talking it through, that's perfectly fine. What matters most is that your loved one get the support that's right for them.

3. We create your care plan together

Based on what we've discussed, our team puts together a care plan that fits your situation. This covers:

  • When care happens (morning visits, lunchtime support, evening settling, overnight, or 24/7 live-in)
  • What each visit includes (personal care, medication reminders, meals, companionship)
  • Which carers we're matching to your loved one (we think about personalities, not just skills)
  • How we'll work with your local GP and healthcare teams
  • Emergency contacts and what to do if something changes

You're involved in all of this: this is about working together to put a care plan in place that is based on what your loved one prefers.

3. Care Begins When You're Ready

Some families want care to start immediately. Others prefer a few days to think it through. We work to your timescale. Once home care starts:

  • We stay in regular contact
  • If something's not working, tell us and we'll adjust it
  • If your loved one's needs change, we change the care plan
  • You can call our office directly when you're worried about something

We know needs can change. Sometimes people need more support, sometimes less. We adapt as you go.

Care That Truly Feels Like Home

Our team isn't just professionally trained - they're genuinely caring people who understand how significant this step feels for you and your family. We know that choosing care takes courage, and we're here to make that journey feel right.

Heartfelt

We genuinely care about the people we supports. Our carers take time to understand your story, notice when you're having a difficult day, and celebrate the good moments alongside you. This isn't just professional care - it's personal connection.

Open

We believe the best care comes from really listening to you and working together. When you share your concerns, preferences, or worries with us, we take them seriously and adjust how we support you. Open communication helps us understand what's working well and what needs to change.

Meaningful

We focus on the moments and experiences that truly matter to your wellbeing and happiness. Whether it's sharing a cup of tea, enjoying familiar conversations, or simply being there when you need support, we understand that meaningful care comes from genuine human connection.

Empowering

We believe you should remain in control of your life, your choices, and your daily routines. Our role is to provide support that enables your independence rather than replacing it. We work alongside you to help you live the life you choose in your own home.

PRESTON HOME CARE FAQ

Questions families ask us

How much does home care cost in Preston?

Our home care rates begin at £25 per hour across Preston and South Ribble. We don't add setup fees or administration charges.

Your total cost depends on what help you need and visit frequency. Personal care support has different pricing to companionship care, and round-the-clock live-in care is structured differently again.

We'll talk through pricing clearly during your home assessment. You'll get straightforward costs with nothing hidden, so you can make an informed decision before care begins.

Will I be tied into a contract for home care?

No, we don't tie families into long-term contracts.

You might need us for a couple of weeks while recovering from hospital, a month to give yourself a break, or ongoing support for years. It's your call. Change your care package or stop whenever you need to - there's no penalty or notice period.

What areas of Preston and South Ribble do you cover?

We cover all of Preston and South Ribble , including Preston, Fulwood, Ribbleton, Deepdale, Ashton-on-Ribble, Lea, Ingol, Cottam, Penwortham, Walton-le-Dale, Lostock Hall, Bamber Bridge, Higher Walton, Samlesbury, Longton, Hutton, New Longton, Leyland, Farington, Farington Moss, Moss Side, Much Hoole, Little Hoole, Coupe Green, and Whitestake.

We  reach families across PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR25, and PR26 postcodes. 

Not sure if we cover your area? Give us a ring on 0333 800 1379.

How soon can home care begin?

Usually within a week for planned care. We'll arrange your assessment, create your care plan, and introduce your carers.

For urgent situations - unexpected hospital discharge, a sudden fall, or existing care falling through - we can often have someone with you within 24-48 hours across Preston and South Ribble.

Can you support someone with dementia?

Yes, we provide specialist training for dementia care to our care assistants. They're trained in person-centred dementia support - understanding communication when words become difficult, responding calmly to distressed behaviour, and creating routines that bring reassurance. 

We'll talk to you and your family about what works, what doesn't, and how we can support your loved one in ways that maintain dignity and comfort.

Can you help with hospital discharge?

Yes. We work closely with hospitals across Preston and South Ribble to arrange home care quickly when someone's ready to leave hospital.

If your loved one is being discharged and needs support at home, we can often arrange an assessment and get care started within 24-48 hours. We'll coordinate with hospital discharge teams and your GP to make sure the transition home is as smooth as possible.