Skip to main content
Newcastle

Providing Home Care Services in Newcastle

Contact Us
How can we help you today?

Looking for Care?

Compassionate home care across Newcastle. Whether you need personal care, companionship, live-in support, or complex care, we deliver every service with genuine warmth and respect for your individual needs.

We're here to help you live the life you choose, with the dignity you deserve, in your very own home. 

Want to Join Our Team?

If you're someone who believes that every person deserves dignity, respect, and genuine care, we'd love to meet you. Whether you're an experienced carer or considering a career change.

No two days are the same, but every day matters.

See our job opportunities >

Quality Care You Can Trust in Newcastle

CQC Registered
We meet all national care standards and are committed to continuous improvement.

Fully Insured and Vetted
Every carer is thoroughly checked, professionally trained, and committed to our HOME values.

Local Understanding
Our Newcastle team understands the unique aspects of living in this city - from Georgian terraces to modern apartments, from busy streets to quiet suburbs.

24/7 Support
Because care needs don't follow office hours, our support team is available whenever you need us.

Suite 21-23, 7-8 Delta Bank Road, Metro Riverside Park, Gateshead NE11 9DJ

​​New care enquiries:

0333 800 1379
Email our team

Existing care enquiries:

0191 653 1141
Email our team

Home Care That Fits Around Your Life

Home care visits mean you keep your independence whilst getting the support you need. From helping with daily routines to providing companionship, it's care that adapts to your life, not the other way around.

Whether you need a few hours each week or daily support, we'll listen to what matters most and create a care plan that feels right for you and your family.

Call our friendly team:
0333 800 1379

Email us directly:
private@routeshealthcare.com

Get in touch with our team

Captcha validation failed. If you are not a robot then please try again.

​​Home Care in Newcastle - How can we help you?

The right support isn't just about meeting needs; it's about preserving the life you love. We listen, we care, and we work alongside you to create personalised support that fits naturally into your world. Whether you're exploring care for yourself or someone precious to you, we're here to help you stay connected to what matters most.


How we make a difference

We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.

"I would just like to thank you to all the staff that looked after my Dad. They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end."

Janine P

Daughter of Client

"These girls were amazing, not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know. I will never forget their patience and kindness."

Julie J

Daughter of Client

"Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and I will always recommend Routes Healthcare to everybody who is looking for a care company."

Alan D

Client

"My father recently had to start having care at home. I have dealt with Routes for over a month and I have to say they have been really good. Whenever I call the team they are always so nice and helpful. They always work with me and are always willing to help which is a massive positive."

Dahlia B

Daughter of Client

"I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. I have no reservations in recommending Routes Healthcare to other case managers."

Case Manager

Anonymous Review

"We have very good care and service with Routes from both the lovely carers and the management. They look after my mum's needs very well including her challenging little dog!! We are very grateful and very pleased with the service. Thank you"

Helen C

Daughter of Client

Care That Truly Feels Like Home

Our Newcastle team isn't just professionally trained - they're genuinely caring people who understand how significant this step feels for you and your family. We know that choosing care takes courage, and we're here to make that journey feel right.

Heartfelt

We genuinely care about the people we supports. Our carers take time to understand your story, notice when you're having a difficult day, and celebrate the good moments alongside you. This isn't just professional care - it's personal connection.

Open

We believe the best care comes from really listening to you and working together. When you share your concerns, preferences, or worries with us, we take them seriously and adjust how we support you. Open communication helps us understand what's working well and what needs to change.

Meaningful

We focus on the moments and experiences that truly matter to your wellbeing and happiness. Whether it's sharing a cup of tea, enjoying familiar conversations, or simply being there when you need support, we understand that meaningful care comes from genuine human connection.

Empowering

We believe you should remain in control of your life, your choices, and your daily routines. Our role is to provide support that enables your independence rather than replacing it. We work alongside you to help you live the life you choose in your own home.

Areas We Serve in Newcastle

We provide home care across Newcastle because we understand that staying in your own community matters. Whether you live in the city centre or surrounding areas, our team is here to support you where you feel most at home.


We serve families throughout:

Home care in Newcastle city centre

 Supporting families in Grainger Town, Quayside, and central areas

West End care services

Bringing support to Jesmond, Gosforth, and surrounding areas

Care at home in East Newcastle

 Walker, Byker, and neighbouring communities

North Newcastle support

 Helping families in Denton, Wideopen, and nearby areas

South Newcastle home care

 Gateshead border areas and surrounding communities

Care in outer Newcastle areas

 Ponteland, Cramlington, and surrounding villages

Our carers live and work in these communities too. We understand the local area, the challenges families face, and what it means to receive care that feels right for your situation. Whether you need support for a few hours or round-the-clock care, we're here to help you stay where you belong.

Call our team for a free, honest homecare assessment from one of our friendly professionals

Why choose Routes for Home Care in Newcastle? 

We're local people providing genuine care to our neighbours in Newcastle. Our team is properly trained and CQC registered, but what families really value is that we treat every person with the respect and warmth we'd want for our own loved ones.


Whether you need someone for a few hours each week or round-the-clock support, we're here to make it possible for you to stay in the home you love. We understand what matters - your independence, your comfort, and your right to live life on your terms.


If you're wondering whether care might help your situation, let's have an honest conversation. No pressure, no complicated sales talk - just a genuine discussion about what support might make a real difference to your daily life.