HOME is where the heart is for Routes Healthcare

05/02/2025 01:53 PM By Cherelle McClafferty

Routes Healhcare - HOME is where the heart is homecare services

Every day at Routes Healthcare, we see moments of connection that remind us what great care is all about. It's in the morning chats over a cup of tea, the shared smiles when someone masters a new skill, and the quiet confidence that comes from knowing you're supported just the way you need.

These everyday moments have inspired our HOME values - values that capture not just what we do, but how we do it. They're a reflection of the care we aspire to deliver every single day, in every home we visit.

Let us share what HOME means to us, and more importantly, what it means for you.

Heartfelt

We believe care is about genuine connections. Whether you're receiving care or providing it, these connections make all the difference. It's about understanding each person's story, respecting their choices, and taking time to build real relationships.

Open

Good care depends on honest, straightforward communication. We keep things clear and simple, making sure everyone understands their care and feels confident asking questions. For our care teams, this means having the support they need to provide the best possible care.

Meaningful

Every interaction matters. From helping someone start their day exactly how they like it, to supporting a carer's professional development - we focus on making a real difference. It's about creating value in everything we do.

Empowering

We're here to enable, not take over. For our clients, this means supporting them to live life their way. For our care teams, it means having the training, support and opportunities to grow and develop in their careers.

"These values reflect the heart of Routes Healthcare - they're what we see in action every day across our teams. They guide how we support both our clients and our care professionals, ensuring everyone can thrive. As we grow, these values will continue to be our foundation, helping us deliver care that makes a real difference."

- Helen Cuthill, People Director for Routes Healthcare

What our HOME values mean for you

If you're looking for care:

Support that's tailored to your preferences and routines
Clear information about your care and choices
A focus on maintaining your independence
Care professionals who take time to understand what matters to you

If You're Looking For A Career In Care:

Training that helps you deliver exceptional care
Support to develop and grow professionally
Being valued as a vital part of our team
The opportunity to make a real difference in people's lives

Looking forward...

These values guide everything we do - from how we train our teams to how we develop our services. They help us keep focused on what matters most: providing warm, professional care that helps people live life well.

Find out more about Routes