Our 7 areas of clinical governance and competency framework
Risk management
Robust processes and systems are in place to understand, monitor and minimise risks to our employees and clients. Our supportive and understanding environment means everyone feels safe and empowered to learn, grow and ask for help.
Clinical audit
Our clinical practice is continuously monitored so that any weaknesses in standards are swiftly corrected.
Education and training
Every member of the Routes Squad receives a personalised training plan to ensure that they have the right skills to support their clients and feel confident in performing their duties. We have a series of training pathways available to staff through our Routes Academy, whether they are new to care, refreshing their knowledge or wanting to develop and learn new skills. Any specialist skills staff may be required to have are developed and delivered in line with best practice, including NICE guidelines and are supported by framework which includes regular supervision and competency assessments. We also ensure everyone receives continuous and regular up-to-date training to develop their careers and learn skills that are in line with current best practise.
Clinical effectiveness
Everything we do is designed around providing person-centred outcomes for our clients.
Information
Client and employee data is up to date and confidentiality practises are secure and in-line with current industry standards.
Client and carer experience and involvement
Our clients are encouraged and supported to be involved in the care they receive, whenever they can.
Staffing and staff management
We consistently review our recruitment process and management styles, working conditions, performance, staff benefits and retention. This guarantees we are creating an environment in which our employees thrive.
