Our 7 areas of clinical governance and competency framework

Risk management

Robust processes and systems are in place to understand, monitor and minimise risks to our employees and clients. Our supportive and understanding environment means everyone feels safe and empowered to learn, grow and ask for help.

Clinical audit

Our clinical practice is continuously monitored so that any weaknesses in standards are swiftly corrected.

Education and training

Every member of the Routes Squad receives a personalised training plan to ensure that they have the right skills to support their clients and feel confident in performing their duties. We have a series of training pathways available to staff through our Routes Academy, whether they are new to care, refreshing their knowledge or wanting to develop and learn new skills. Any specialist skills staff may be required to have are developed and delivered in line with best practice, including NICE guidelines and are supported by framework which includes regular supervision and competency assessments. We also ensure everyone receives continuous and regular up-to-date training to develop their careers and learn skills that are in line with current best practise.

Clinical effectiveness

Everything we do is designed around providing person-centred outcomes for our clients.


Client and employee data is up to date and confidentiality practises are secure and in-line with current industry standards.

Client and carer experience and involvement

Our clients are encouraged and supported to be involved in the care they receive, whenever they can.

Staffing and staff management

We consistently review our recruitment process and management styles, working conditions, performance, staff benefits and retention. This guarantees we are creating an environment in which our employees thrive.

The Routes Academy

Just like our personalised approach to healthcare, we look at our employees as individuals with different learning styles to promote inclusivity and excellence in everything we do.

From day one as an employee of Routes Healthcare, you will be provided with continuous opportunities to meet your own career and personal goals as well as the people you support.

We provide a comprehensive induction mapped closely to the Care Certificate Standards and Skills for Care guidance alongside any additional service specific needs with regards to training.

You will be provided with comprehensive training to assist with any social, personal, and complex care needs. We believe in holistic care treating the person and their environments as a whole. A therapeutic approach is often necessary as well as the interventions S such as tracheostomy care, peg feeds, medication administration, and moving and handling.

Your route into care

For those who are interested in a rewarding and fulfilling career in care, we offer valuable training and support to get you started.

As a formally recognised qualification, our Care Cadets receive free training and support, along with opportunities to shadow other experienced carers and attend regular face-to-face sessions with a mentor. With all of these learning opportunities it won’t be long before you gain the skills and knowledge to become a fully fledged Routes Squad member.

Routes Squad

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