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Service Manager | Northeast and Yorkshire
Routes Healthcare

Join the Routes Healthcare team as a Complex Care Service Manager covering the North East & Yorkshire

Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in the Northeast and Yorkshire region. This is your chance to make a profound impact on the lives of those who need it most. 

Apply Now

Quick Snapshot:

Service Manager - Complex Care

Northeast and Yorkshire

Up to £55,000

​About the role

The key responsibilities of this role:

As our new Service Manager, you will be the driving force behind our commitment to excellence. 

  • Taking ownership of complex care packages with clinical interventions and managing them holistically
  • Driving a team of nurse and case managers to coordinate and lead the transition, start-up, and continuity of all complex care packages
  • Upholding high standards in care and prioritising a person-centred approach
  • Prioritising individual wellbeing in our care practices
  • Being a responsive advocate for complaints and safeguarding, and encouraging improvement
  • Overseeing comprehensive care plans and risk assessments
  • Providing support for your team and care packages through observations and mentoring sessions, and regular reviews
  • Collaborating with stakeholders including integrated care boards (ICBs), commissioners, clinicians, and multi-disciplinary teams
  • Demonstrating an excellent understanding of the healthcare market and being commercially driven

Are you the right person for the job?

If you think this sounds like the role for you, here's what we're looking for:
  • Someone passionate about putting people first
  • Organisational & time management skills
  • A motivated self-starter with an enthusiastic approach
  • Experience in upholding compliance in-line with CQC regulations and industry legislation such as Health and Social Care Act and Care Standards Act
  • Experience in managing complex care packages with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis
  • Experience of managing a team of healthcare professionals such as case managers and registered nurses
  • You will need to be a driver with access to your own car for work
    • Apply Now

    Why work with Routes Healthcare?

    Wellbeing & Financial Support
    Employee Pension Scheme for future-you
    25 days holiday plus bank holidays
    Competitive Salary + bonuses
    An extra day off for your birthday!
    Fun, friendly & supportive workplace

    A little more about us...

    We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too. 

    For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home. 

    If this sounds like a company you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more? 

    We want to help you flourish in your career. Routes gives you the tools and support you need, so you can focus on what truly matters: delivering good care to your community.   

    If this role isn't for you, but you're interested in working with Routes in the future, you can register your interest instead. Once you do, we'll keep you in the loop with updates and opportunities so you never miss out.

    Register Interest