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Routes Healthcare

Home Care Specialists in Wirral

Existing Clients:

0151 659 1811
Email our team

New Care Enquiries:

0333 800 1379
Email our team

About Us

We've been supporting families across the Wirral with compassionate home care services since 2009. Our local team knows the area well, understands the local healthcare services, and brings professional care and support to your own door.


Whether you need specialist care, companionship, or live-in support - we deliver every service with genuine warmth and respect for your individual needs. We're here to help you live the life you choose, with the dignity you deserve, in your own home.

  • Areas we cover include: Woodchurch, Greasby, West Kirby, Heswall, Caldy, Bebington, Bromborough, Birkenhead, Wallasey, Moreton, Hoylake, Upton, Oxton, Prenton, New Brighton, Rock Ferry, Eastham, Irby, Thurstaston, and Port Sunlight.
  • Postcodes we serve: CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH60, CH61, CH62, CH63.

S2, gateway house, New Chester Rd, Bromborough, Wirral CH62 3NX

​​How Routes Can Support your loved one in Wirral

We can support you or your loved one to keep living comfortably at home in Wirral with care that's built around your needs. Our support includes everything from personal care and companionship to medication support, dementia care, and live-in care.

​​Home Care Visits

Support when you need it most - from morning personal care and lunchtime medication reminders to evening meals and overnight settling. Visits range from 30 minutes to several hours, depending on what would genuinely help.


Respite Care

Planned short-term support for family carers who need time to rest or catch up on other commitments. Respite care gives your loved one familiar, comfortable support at home while you take the break you need, knowing they're in capable hands.


Learn more about respite care →

Live-In Care

One dedicated carer sharing your loved one's home, offering round-the-clock companionship and support. Perfect for someone who lives alone and would benefit from consistent care, or when someone needs reassurance knowing help is always nearby.


How we make a difference

We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.

"I would just like to thank you to all the staff that looked after my Dad. They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end."

Janine P

Daughter of Client

"These girls were amazing, not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know. I will never forget their patience and kindness."

Julie J

Daughter of Client

"Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and I will always recommend Routes Healthcare to everybody who is looking for a care company."

Alan D

Client

"My father recently had to start having care at home. I have dealt with Routes for over a month and I have to say they have been really good. Whenever I call the team they are always so nice and helpful. They always work with me and are always willing to help which is a massive positive."

Dahlia B

Daughter of Client

"I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. I have no reservations in recommending Routes Healthcare to other case managers."

Case Manager

Anonymous Review

"We have very good care and service with Routes from both the lovely carers and the management. They look after my mum's needs very well including her challenging little dog!! We are very grateful and very pleased with the service. Thank you"

Helen C

Daughter of Client

Why choose Routes for care Wirral?

Since 2009, we've been helping families throughout the North of England find the right care at home. Our Wirral team has deep roots in the local community, working closely with healthcare providers across the peninsula and delivering the quality care you'd expect from a CQC 'Good' rated service.

Supporting Your Independence

Our approach centres on helping you maintain control over your daily life at home. We support you to make your own decisions, keep the routines that matter to you, and continue living the way you choose. Every care plan is built around what independence means to you personally.

Experienced Care Team 

Your Wirral carers receive comprehensive training across all aspects of home support - from personal care and medication management to companionship and specialist dementia support. Every team member is directly employed by Routes and thoroughly vetted before they enter your home.

Transparent & Trustworthy

Honest pricing with zero hidden charges. We believe you deserve to know exactly what your care involves and what it will cost from the very first conversation. No surprises, no small print - just straightforward information so you can make informed decisions.

How We Work with your family

We don't arrive with a pre-written care plan. Here in Wirral, every family's situation is different, every person's needs are unique. That's why we start with a proper conversation about what would actually help - beginning with your very first phone call.

1. Have a chat with us

Ring our Wirral team to talk about what's happening and how home care might help.

If you need care urgently, we can usually arrange an assessment within 24-48 hours across Wirral and surrounding areas, getting you the support you need without unnecessary delays.

2. We visit for a free assessment

Our Care Manager will come to your home (or your loved one's home). The care assessment takes around 30 minutes to an hour, and it's genuinely more of a conversation than an interrogation. During your care assessment, we'll talk about:

  • What support your loved one needs right now
  • What matters most about staying at home
  • What would bring you peace of mind as a family
  • Care options that could work - visiting care, live-in care, respite, maybe something else

If you decide home care isn't quite right after we've talked it through, that's perfectly fine. What matters most is that your loved one gets the support that's genuinely right for them.

3. We create your care plan together

Based on what we've discussed, our Wirral team builds a care plan that fits your situation. This covers:

  • When care happens (morning visits, lunchtime support, evening settling, overnight, or 24/7 live-in)
  • What each visit includes (personal care, medication reminders, meals, companionship)
  • Which carer we're matching to your loved one (thinking about personalities, not just skills)
  • How we'll work with your local GP and healthcare teams
  • Emergency contacts and what to do if something changes

You're involved in all of this - this is about working together to create a care plan based on what your loved one actually prefers.

3. Care Begins When You're Ready

Some families need care to start immediately. Others prefer a few days to prepare. Once home care starts in Wirral:

  • We stay in regular contact
  • If something's not working, tell us and we'll adjust it
  • If your loved one's needs change, we change the care plan
  • You can ring our Wirral care team directly when you're concerned about something

We know needs can change. Sometimes people need more support, sometimes less. We adapt as you go.

Ready to Find Out If Home Care in Wirral Could Work for You?

Not sure if home care is right? Let's talk it through. Ring us and we can have a conversation about your situation, and work out the best next steps for your loved one.

Get home care advice from our Wirral team

How Wirral Home Care supports your loved one

You're facing a difficult decision. Maybe you're struggling to manage care alongside work, or you're concerned about safety at home. Moving your loved one into a care home feels wrong, but is staying at home in Wirral genuinely possible? We've supported hundreds of families across Wirral through this exact moment. Here's what they tell us matters most:

Care in familiar surroundings

Familiar surroundings matter. Waking up in their own home, seeing their belongings around them, keeping their routines, staying part of their local community in Wirral - it all helps maintain wellbeing and dignity.

Independence, not dependence

We support your loved one to do things, not do everything for them. Our home care service focuses on maintaining independence and confidence for as long as possible, in the comfort of their own home.

One-to-one care and support 

One carer focused on one person, not stretched across 30 residents like in care homes. Our Wirral care team has time to really get to know people, learn preferences, and build genuine relationships.

Life continues at home

Making cups of tea. Pottering in the garden. Watching favourite programmes. Walking to local shops in Woodchurch or Greasby. Home care in Wirral means your loved one can keep doing the things that make life worth living.

Ring our Wirral team for a conversation about what's happening and whether home care could help.

If you need care urgently, we can usually arrange an assessment within 24-48 hours across the Wirral, and surrounding areas, to get you the care you need without delay.

Get home care advice from our Wirral team

Care That Truly Feels Like Home

Our team isn't just professionally trained - they're genuinely caring people who understand how significant this step feels for you and your family. We know that choosing care takes courage, and we're here to make that journey feel right.

Heartfelt

We genuinely care about the people we supports. Our carers take time to understand your story, notice when you're having a difficult day, and celebrate the good moments alongside you. This isn't just professional care - it's personal connection.

Open

We believe the best care comes from really listening to you and working together. When you share your concerns, preferences, or worries with us, we take them seriously and adjust how we support you. Open communication helps us understand what's working well and what needs to change.

Meaningful

We focus on the moments and experiences that truly matter to your wellbeing and happiness. Whether it's sharing a cup of tea, enjoying familiar conversations, or simply being there when you need support, we understand that meaningful care comes from genuine human connection.

Empowering

We believe you should remain in control of your life, your choices, and your daily routines. Our role is to provide support that enables your independence rather than replacing it. We work alongside you to help you live the life you choose in your own home.

WIRRAL HOME CARE FAQ

Questions families ask us

How much does home care cost in Wirral?

Home care in Wirral starts from £28 per hour, and Routes do not charge any setup fees or admin  charges.

The final cost of your home care depends on the level of support you need and how often you'd like visits. For exacmple, personal care visits might be different in cost to companionship visits, and live-in care works differently to visiting care.

During your free home assessment, we'll discuss exactly what support you want/need and give you clear, transparent pricing with no hidden costs.

Do I need a long-term contract for home care?

No, you will not be tied into a lengthy contract for home care.


Whether you need short-term support during recovery, respite care to give family a break, or ongoing help, we're here for as long as you need us. That could be a few weeks or many years - it's entirely your choice. You can adjust or stop your care whenever it feels right.

What if my carer isn't the right fit?

We put a lot of thought into matching you with the right carers from our Wirral team, considering personality, experience, and your preferences. However, we know that sometimes the match just doesn't click, and that's okay.


If you're not comfortable with one of your carers, just let us know. We'll arrange for different members of our care team to support you instead, with no fuss, no questions asked, and no delay. Your comfort and trust matter most, and we'll keep working until we get it right.

How quickly can home care start in Wirral?

For planned home care, we can usually start within a few days of your assessment. But we understand that sometimes care can't wait, and we're set up to respond quickly when families need us most.


If you need care urgently - perhaps following a hospital discharge, after a fall, or if existing care arrangements have broken down - our local team can mobilise support within 24-48 hours.

Do you provide dementia care in Wirral?

Yes. We provide specialist dementia care across Wirral and the surrounding area.


Our Wirral carers include team members who are specially trained in dementia support, understanding how to communicate effectively, manage challenging behaviours with patience, and provide the consistency that's so important for people living with dementia.


We work closely with families to understand routines, triggers, and what brings comfort, ensuring your loved one receives compassionate, person-centred dementia care at home.

Do you provide care on weekends or bank holidays?

Yes, our home care service is available 24/7. Our Wirral home care service operates seven days a week, including all weekends, bank holidays, and special holidays.


Care needs don't stop on Saturdays or Christmas Day, and neither do we. Whether you need regular weekend support, bank holiday cover, or emergency care outside normal hours, our team is available.