Home Care
We believe everyone deserves to feel safe in their own home, with care that supports your independence.
Your Partners in Care
Supporting families, professionals, and communities across Northern England
Since 2009, we've built trusted partnerships across Northern England's health and social care landscape. From families arranging home care for elderly parents to NHS trusts managing complex discharges, we provide care that puts people first - whether that's a few hours of support each week or round-the-clock specialist care.
How we make a difference
We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.
How We Work Together
We understand that different partners have different needs. That's why we've developed specific approaches for each audience we work with, while maintaining the same commitment to quality care and straightforward communication throughout.
Families & Private Clients
Care at home, your way
When you're looking for care for yourself or a loved one, you need a provider you can trust. Whether it's a few hours of companionship and personal care each day, live-in care for round-the-clock support, or specialist care for complex health needs, we're here to help maintain independence at home.
What families value:
- Clear, honest communication from the start
- Transparent pricing with no hidden fees
- Consistent care teams who know your loved one
- Flexibility to adapt as needs change
- Support that respects dignity and independence
Case Managers
Clinical expertise for complex care & support
Case managers need care providers who understand clinical complexity and communicate clearly. We specialise in complex care and support, providing registered nurse-led support for clients with brain injury, spinal injury, and complex neurological conditions.
What case managers we work with value:
- Fast-Track response (interim support within hours)
- Registered nurse oversight on every package
- Transparent pricing and detailed reporting
- Direct employment model (no agencies)
- Experience with CHC funding and court proceedings
Local Authorities
Reliable care deliveryfor your community
Local authorities across Northern England work with Routes for hospital discharge support, domiciliary care, reablement services, and specialist complex care that helps people remain independent at home. We provide the quality, capacity, and flexibility you need to support your community.
What local authorities value:
- CQC Good rated quality
- Capacity across Northern England
- Fast-Track hospital discharge capability
- Transparent cost structures and contract compliance
- Partnership approach to service delivery
- Proven track record since 2009
NHS Trusts, ICBs & Continuing Healthcare
Seamless discharge and community support
We work alongside NHS trusts, Integrated Care Boards, and Continuing Healthcare teams to provide care across the complexity spectrum - from hospital discharge support to registered nurse-led complex care in the community. Our Fast-Track service mobilises within hours for urgent discharges, helping reduce bed pressures and supporting people to remain at home.
What NHS partners value:
- Fast-Track response for urgent discharges
- Clinical capability for complex cases (tracheostomy, ventilation, PEG)
- Registered nurse oversight and liaison with hospital teams
- CHC framework compliance and reporting
- Capacity across Northern England
- Partnership working with community services
What to Value About Working with Routes
The Care We Provide
Live-in Care
A care home alternative, delivering round-the-clock care that nurtures your wellbeing in the comfort of your home.
End-of-Life Care
Compassionate end of life care at home, offering comfort, support and dignity when you need it most.
Complex Care
Specialist care for complex and clinical conditions, helping you remain in your own home.
Ready To Start a Conversation?
Whether you're a family member exploring options, a case manager arranging support, or a commissioner looking for a reliable partner, we're here to help.
Get in touch with us today for a chat about your needs and how we can help.
