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Routes Healthcare

Complex Care Specialists in the North East

Managing complex health conditions in the North East shouldn't mean compromising on the life you've built here. Our specialist clinical teams bring advanced medical expertise directly to your home, ensuring you receive the sophisticated care you need whilst staying in the community you know.


If complex health challenges are affecting your independence or causing concern for your family, let's have a conversation. Our clinical team provides honest, expert advice with complete understanding of North East communities and no pressure.

New complex care enquiries:

0333 800 1379
Email our team

Existing care enquiries:

Email our team

Complex North West & East Lancashire Region

Your local complex care team is backed by our North East regional network, covering Newcastle, Gateshead, Sunderland, Durham, and Northumberland.

This means you get a dedicated local team who know your area, but they're supported by experienced service managers, Registered Nurse case managers who oversee all clinical work, and complex care assistants trained by our RNs. When your needs change, your local team can draw on expertise from across the region.

How We Support You in the North East

Respiratory Care & Support

  • Tracheostomy care & management
  • Non-invasive ventilation support
  • Oxygen therapy & saturation monitoring
  • Airway suction & cough assist
  • Nebuliser treatments

    • Neurological Condition Care

  • Multiple Sclerosis care
  • Parkinson's disease support
  • Motor Neurone Disease specialist care
  • Epilepsy monitoring & seizure management
  • Acquired brain injury rehabilitation

    • Clinical Interventions

  • Enteral feeding (PEG/NGT/gastrostomy)
  • Catheter care & bladder management
  • Stoma care & support
  • Complex medication administration

    • Receive specialist support whilst remaining in the place that matters most - your home.

    We understand that arranging complex care feels daunting when you're already managing challenging medical conditions.

    Our process starts with a comprehensive assessment where we understand your medical needs, personal preferences, and family situation. We work with your existing medical team to create seamless care plans.

    Call our friendly team:
    0333 800 1379

    Email us directly:
    privatecare@routeshealthcare.com

    Get in touch with our team

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    How we make a difference

    We're proud to have built lasting relationships with our clients. Here's what they have to share about their experience with us.

    "I would just like to thank you to all the staff that looked after my Dad. They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end."

    Janine P

    Daughter of Client

    "These girls were amazing, not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know. I will never forget their patience and kindness."

    Julie J

    Daughter of Client

    "Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and I will always recommend Routes Healthcare to everybody who is looking for a care company."

    Alan D

    Client

    "My father recently had to start having care at home. I have dealt with Routes for over a month and I have to say they have been really good. Whenever I call the team they are always so nice and helpful. They always work with me and are always willing to help which is a massive positive."

    Dahlia B

    Daughter of Client

    "I am delighted with the services offered by Routes Healthcare for one of my clients. They have managed to source a capable and enthusiastic team, who are resourceful and supportive to the client and their family. I have no reservations in recommending Routes Healthcare to other case managers."

    Case Manager

    Anonymous Review

    "We have very good care and service with Routes from both the lovely carers and the management. They look after my mum's needs very well including her challenging little dog!! We are very grateful and very pleased with the service. Thank you"

    Helen C

    Daughter of Client

    Why Families Choose Routes for Complex Care in The North East

    We understand that choosing specialist care for complex conditions feels like a significant step, especially when you're already managing challenging health conditions and want to maintain your independence and strong community connections. Our North East team has built trust by providing clinical excellence that enhances rather than disrupts family life and community bonds.


    We're not just managing medical conditions - we're supporting people to continue living meaningful lives despite health challenges, maintaining connections to the communities, traditions, and relationships that define North East life.


    Whether you need intensive round-the-clock support or specialist interventions several times a week, we're here to make complex care feel manageable, hopeful, and focused on what matters most to you and your family.

    Getting Started with Complex Care at Home

    1. Free Clinical Assessment

    Our qualified nurses will visit your home to understand your medical needs, discuss your goals, and create a comprehensive care plan that works for your situation.

    2. Care Team Introduction

    Meet the specialist carers who'll be supporting you regularly. We believe consistency of care is essential when managing complex conditions.

    3. Family Support & Training

    We provide guidance and training for family members who want to be involved in your care, helping everyone feel confident and informed.

    4. Ongoing Clinical Review

    Regular reviews with our nursing team ensure your care adapts as your needs change, maintaining the highest standards of safety and comfort.

    Call our team to discuss your complex care support

    North Eastt Coverage for Complex Care

    We provide complex care throughout the North East, understanding that staying connected to your local area is important when managing long-term health conditions.

    Complex care in Newcastle & Gateshead

    Supporting families with specialist medical needs across Newcastle city centre, Byker, Walker, Heaton, Jesmond, Gosforth, plus Gateshead, Felling, Low Fell, Whickham

    Sunderland & South Tyneside clinical services

    Bringing respiratory and neurological support to Sunderland centre, Houghton-le-Spring, Washington, South Shields, Jarrow, Hebburn

    Complex care at home in Durham

    Helping families with complex conditions across Durham city, Chester-le-Street, Stanley, Consett, Bishop Auckland, Seaham, Peterlee

    Northumberland specialist care

    Delivering clinical interventions in Ashington, Blyth, Cramlington, Hexham, Alnwick, Berwick-upon-Tweed, plus rural communities

    North Tyneside complex care services

    Supporting communities with advanced medical needs in Wallsend, North Shields, Whitley Bay, Tynemouth, Killingworth

    Rural North East specialist support

    Providing complex care across villages and rural communities throughout the region

    Our specialist teams live and work in these communities too. We understand the local healthcare landscape, the challenges families face with complex conditions, and what it means to receive clinical care that feels right for your situation.

    What Makes our Complex Care Care Different?

    Heartfelt

    Our teams combine advanced clinical training with genuine compassion. We take time to understand not just your medical needs, but you as a whole person

    Open

    We ensure you always understand what's happening and why. We work closely with your medical team, keeping everyone informed whilst respecting your privacy and choices.

    Meaningful

    Holistic care that goes beyond clinical intervention. We strive to improve your quality of life, maintain your independence, and support the goals that matter most to you and your family.

    Empowering

    Despite complex medical needs, you remain in control. We provide the clinical expertise that enables your independence rather than replacing your decision-making.