We're thrilled to share our Preston hub has earned a 'Good' rating from the Care Quality Commission
Sarah, our Registered Manager at Preston, has built a team that puts heart into every aspect of care. Her leadership approach blends professional excellence with genuine compassion.
"This 'Good' rating reflects the dedication and warmth our team brings to work each day," says Sarah. "I'm incredibly proud of how they connect with our clients, understanding what matters most to them. While the CQC recognition is wonderful, the real reward is seeing the positive difference we make in people's lives every day."
What Our Clients & their Families Have Said
The warmth and quality of our Preston team shines through in the feedback from people we support: "They make sure I have everything before they leave, that I have sufficient drinks and that I am able to get something to eat."
Families feel the difference too, with one relative sharing: "As a family we trust the carers to do their job and without their help it would be difficult for my loved one to remain at home."
These words mean everything to us – they're the true measure of the difference our Preston team makes.
Living Our HOME Values
The CQC spotted how our Preston team truly embodies our HOME values. Staff don't just know these principles – they live them every day: "[The values] guide carers to act with kindness, follow ethical standards, respect individual's rights, and provide safe, effective support."
The team especially excelled in supporting healthier lives, with the report noting how "staff identified concerns early" and worked proactively with other professionals to improve people's wellbeing. This collaborative approach earned them particular praise.
